Getting Started
Set up your business profile, services, booking interval, working hours, and public booking page before sharing your booking link with customers.
Support
FieldCue Support
Use this page for FieldCue support topics, bug reports, feature requests, and account deletion help.
Effective Date
Effective date: July 14, 2026
Last updated: July 14, 2026
Contact Support
Email FieldCue support at [email protected]. For product support, include enough detail for support to understand the account, device, screen, and workflow involved.
Support Topics
Account and Sign-In
For sign-in issues, include the email address on the account and the exact error message you see. Do not send your password or authentication tokens.
Bookings
For booking issues, include the booking date, service, customer-facing behavior, and whether the issue happened in the owner app or on the public booking page.
Customers and Services
For customer or service issues, describe what you were trying to add, edit, or view and whether the issue affects one record or many records.
Working Hours and Availability
For availability issues, include your working hours, custom or holiday hours, booking interval, timezone context, and the date or time slot that looks wrong.
Sharing Booking Links
WhatsApp, SMS, and email sharing open an external app or service. FieldCue prepares the link, and the business owner manually sends the message.
Reporting Bugs
Send the device, operating system, app version or build, steps to reproduce, expected result, actual result, and screenshots when they help explain the issue.
Feature Requests
Describe the workflow you are trying to improve, who needs it, and what you currently do without the feature.
Account Deletion
Account owners can delete their account in Settings. If you cannot sign in, contact support from the account email for help.
What to Include
When reporting a bug or support issue, include:
- Device model and browser or app environment.
- Operating system and version.
- FieldCue app version or build, when available.
- Steps to reproduce the issue.
- Screenshots when they help explain the issue.
Sensitive Information
Do not send passwords, session tokens, API keys, payment details, or sensitive customer notes in support emails. If support needs to verify account ownership, support will ask for the minimum information needed.
Account Deletion
To delete your account in the app, go to Settings → Account → Danger zone → Delete account. If you cannot sign in, email support from your account email. See Account Deletion for details.